**All prices are in Canadian Dollars**
Skinbiology.ca is pleased to have been selected as the Canadian
Distributor for SkinBiology products. Our goal is to deliver your products to
you as quickly as possible. If your order doesn't arrive on time, please let
us know - we want you to be happy with our service.
1) ORDERING OPTIONS:
On-line: using our secure server (Visa and Mastercard accepted)
By telephone - Option A- Simply order on-line but select "Telephone
Order" instead of " Secure Payment" after completing
your order details. Your order will be fowarded to us and we will call you
that evening to take your credit card information. Please make sure to include
your HOME phone number.
By Telephone - Option B - Call us toll-free at 1-877-857-0468 and leave
a message which includes your home phone number. We will return your call in
the evening between 6 and 9 P.M. YOUR time .
By e-mail: at firstname.lastname@example.org
Simply list the products you wish to purchase and we will email a quote
for the products you have requested. Email back to confirm your order,
providing your HOME telephone number
When we receive this email we will contact you by telephone for your
credit card number and shipping information.
By regular mail - Mail a list of the items you wish to purchase along
with a certified cheque or postal money order for the total, including the
applicable GST for the province to which you are shipping, as well as $9.95
Unit 8 - 15989 Marine rive
White Rock, B.C. Canada
2) SHIPPING OPTIONS
CANADIAN Shipping/Handling Charges
$9.95 for all orders shipped to addresses within Canada.
We regret that, due to significant increases
in the cost of XPressPost service, all Canadian orders will be shipped
"Expedited Post" - 4-6 business days delivery time.
INTERNATIONAL Shipping/Handling Charges
Airmail - delivery time approximately 2 weeks, but may vary depending
Order under 1 kilogram in weight - $23.95 Cdn - Shipped
Orders over 1 kilogram in weight - Shipped 'surface mail' -
approximately 6 weeks delivery - $23.95 Cdn
We are sorry but we cannot ship to the U.S. United States
customers should order from the SkinBiology Head Office at:
3) SHIPPING AND RETURN POLICY
Skin Biology never discloses, rents, or shares any customer information
whatsoever. Packages are sent discretely with no visible reference to their
contents except for legally required customs information on export shipments.
We answer all email - but please be careful to give us your correct email
address. Incorrect email addresses are the reason that some mail is not
answered. Normally we try to answer within 2 to 3 days. If your message is not
answered, please re-send the email. Viruses can block messages and spam
filters also block our replies at at times - for example, the word "pheromone"
is often blocked.
Our goal is to have your order in your hands withing one week of shipping. IF
YOUR ORDER IS NOT RECEIVED WITHIN 10 DAYS OF SHIPPING DATE PLEASE EMAIL OR
Ownership of the Product/Order passes to you upon delivery to the carrier
(Post Office or Shipping Company) and risk of loss and damage passes to you
upon delivery of your Product/Order to the carrier. We have no control over
Cosmeceutical Skin and Hair Products
We are selling high quality, cosmeceutical skin and hair renewal
products at reasonable prices which permits our customers to try such new and
unique products. Our products have been tested by the world's leading
authorities in skin and hair repair. Numerous papers have been published in
the past few years in leading medical journals on our products.
Skin Biology does not have the resources for a free sample program - as
is done for many low-cost, untested and unproved cosmetic products. However,
if you are uncertain about our products, we recommend first trying the low
cost Sample Packs of the products of your choice. If you are uncertain about
what to order, please email to Contact Skin Biology. We sell the samples at
our cost of the products plus the costs of order processing. If you don't see
a sample size for sale on our websites, please email us for sample information
if you are uncertain about a particular product.
Our products contain common cosmetic ingredients and have passed tests
that classified the products as non-allergenic and non-irritating for normal
persons. We are not responsible for personal allergies to these common
We sell the sample packs at our cost and sample packs are not
returnable. This includes 1 oz sample packs such as CP Serum and Squalane.
Returns of Regular Size Items
All unused and unopened items must be returned for a refund of the
product purchase price, minus a 20% restocking fee, within 30 days . This does
not include shipping/handling charges. We review each return package
individually once it's received here, and reserve the right to charge a higher
restocking fee, up to 50%, if goods are not carefully packed for return. Items
must not have been used, opened, or the shrink wrap packaging broken. Refunds
will be processed upon receipt of product and do not include shipping/handling
All returns must be issued a return authorization number. Write or email
Contact Skin Biology for your authorization number and list the circumstances
of the return and condition of the product. Product returned and received in
poor condition, i.e. leaking, broken, shrink wrapping broken, etc., are not
eligible for a refund. Please take care in packing items authorized for return.
Skin Biology accepts returns on unused and resalable items only, unless
there is a product defect. We apologize, but there will be no exceptions to
this rule. We cannot allow persons to purchase our full-sized products, sample
them, and then ask for refunds. Please purchase our sample sizes first, or ask
for a sample size to be prepared if one is not for sale on the site.
Shipping charges on returns are the responsibility of the buyer.
We could offer a 100% total guarantee, return policy as is done for many
expensive cosmetics but this would require a large increase in our product
prices and most of our customers prefer the present system.
Our products work best for people who want improvements in their skin
and hair and who also are intelligent, reasonably happy, and successful
people. Cosmeceuticals, such as our products, often markedly improve skin and
hair health and your appearance, but cosmeceuticals are not for everyone. If
you desire a rapid and guaranteed improvement in skin or hair appearance, we
believe you might be better served by techniques such as dermabrasion,
laser-resurfacing, deep chemical peels or hair transplant.